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At Concord Jaguar Land Rover, we care about the experiences we provide our guests, and we are committed to learning how we can continually improve our service.
If you have feedback about your most recent encounter with our team, or any suggestions as to how we can improve, we would love to hear it.
Phone: 02 9715 4000
Mon - Fri: 8:30am - 5:30pm
Saturday: 9:00am - 5:00pm
Sunday: Closed
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Our Customer Care Department is an independent team who are wholeheartedly committed to achieving the best possible outcomes or providing your positive feedback to our team members. We are committed to learning how we can continually improve our service. It’s not just customer service, it’s customer care.
Your journey with Suttons is just beginning and we will assist with continually providing seamless automotive ownership and trusted service. Our friendly team of customer-focused specialists are knowledgeable and offer a tailored approach customised to you, and designed to increase your satisfaction with the overall vehicle purchase and ownership process.
Making a complaint
Complaints process (call, email, submit enquiry), We receive your complaint and aim to be in contact with you within 2 business days, We investigate and aim to provide an outcome within 10 business days.
How can I get my service invoices and sales contracts?
I have a general enquiry. Who can I speak with?
Email This email address is being protected from spambots. You need JavaScript enabled to view it. or call us on 02 9067 9570
I do not wish to receive any further communications from CONCORD JAGUAR | LAND ROVER. What do I do?
Email This email address is being protected from spambots. You need JavaScript enabled to view it. or call us on 02 9067 9570
I have a CONCORD JAGUAR | LAND ROVER Auto Protection and have and issue or question. Who do I contact?
Refer to our Suttons Auto Protection Plan page for more information.
I have a Schmick scratch and dent assist package, how do I make a claim?
Please visit https://app.schmickclub.com/memberships/requestrepair#request-repair-form to make a claim.
How do I book my service?
Call our friendly service booking team on 02 9067 9570
Where can I service my vehicle?
Call our friendly service booking team on 02 9067 9570